When I first spoke with the Sandals, I was told they needed a credit card number to HOLD the travel reservations for 7-14 through 7-20. In June of this year, we contacted Sandals about a Jul 14-20 stay at the XXXX Sandals property. Completed their trip cancellation claim form on August 6, 2020 and submitted. Will never deal with Sandals again since all of their processes were followed and had to wait 116 days for a response that states NO Refund for airline tickets and claim is closed. 28 days came and went again.... No refund. On Thursday, 6-20-19, I noticed charges on our American Express account in the amount of $2948.82, and asked Sandals to cancel / refund, but I was told they were only “holds”. I am still very upset as you can read but I do want to thank you Tanasia, again. 60 … It’s been 24 days and nothing. For more information about reviews on ConsumerAffairs.com please visit our Does anyone know how quickly you will be refunded of your money and how much of a refund you will get if you needed to cancel your trip to a Sandals resort, is it within a week? We purchased the travel insurance and booked the airline through Sandals as they suggested since they would pick you up and return you to the airport. The credit may not show up until your credit card's next monthly billing cycle. Unsubscribe easily. This company is not yet accredited. Be the first one to find this review helpful. Austin Sandals by White Mountain From $ 99 99. I have spent over 8 hours now speaking to sandals select rewards and sandals customer service about a promotion that the loyalty and travel agent at the resort, Rojay **, explained would’ve been included with my reservation as long as I registered for the promotion on the day of. I wish I had read these reviews prior to booking my trip. This review is explain my horrible experience with Sandals. If notice is received 30 to 15 days prior to Arrival, 50% of the purchase price, including any applicable airline fees. If you purchased your Product(s) during this time frame, we are happy to accept a return … Thank you for the information and taking the time to respond. We’ve sold Sandals for 17 years and this is not a resort that only puts a hold on a are and you pay at the resortid you book directly with Sandals? I did. Losing over $5000 for a vacation we could not take for no fault of our own is just plain wrong. As it is now Christmas time I had one day left to cancel prior to that deadline to get any refund I chose to cancel and at least get some money back. SHOEBACCA denied the Return based on “excessive wear”. They tried contacting Sandals and no response form the BBB complaint. Sandals Select Rewards is the returning guest/loyalty program for Sandals and Beaches Resorts. JavaScript is disabled. So yet again, we are having to try to change our time off from work, etc.. UGH such a pain! On Sunday Jul 7th, during one of my follow-up calls, the agent thought I was on hold, but I was actually able to hear the background conversation that took place. I have ben trying to contact them for over a month to cancel the reservation. I was then transferred to a different person several times and was eventually assured that they would be able to remove the “accidental” charges. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. If Sandals was unable to prove that Keaton agreed to terms that allowed the company to offer a voucher instead of a refund, he should get his money back. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Also, a friend recently booked an all inclusive with another resort and I was told he paid upon arrival, so I didn't think twice about it. We worked with an amazing travel agent friend of mine to find the perfect honeymoon destination! Once your sandals are evaluated Rainbow Sandals will repair or replace them and return them to you. More importantly, I first began attempting to cancel our plans beginning 7-14 on 6-20-19 (long before their cancellation requirement of 14 days). Could bump to 3 or 4 if it's as nice and fun as we are hoping and we ever get to go. Refunds will be made to your original form of payment. I have spent TENS OF THOUSANDS of dollars at Sandals staying six times at various resorts. This is such a typical elitist response from a company worth millions. Sign up to receive our free weekly newsletter. Any info or recommendations on filing a small claims suit? Do you have any documentation as to what you were told? When we were thru she told me Refund Department was closed at that time … Transfers to all Sandals Resorts in Jamaica are only included from MBJ. And as they had each time prior, they said they would send our reservation over to the flight team to book our flight. We’ll start sending you the news you need delivered straight to you. I'm sure it will be lovely if we ever get to go though. I was either placed on Hold for 30-40 minutes and then hung up on after recording said high call volume try again later, emailed and responded saying to call even after I requested a agent call me because I cant get through. There is no restocking fee. Exchange orders will be cancelled after 21 days if not received. Let me know, thank you!!! Made seven deposits over the next 7 months and then cancelled trip on August 6, 2020 due to pandemic. I completely understand their delays due to events beyond their control, but when you tell customers hard dates and they pass, fault lies with the business. At least United airlines is allowing us a $1541.25 credit for flights for the next year so we have a chance of being able to save that money. Because you were about to lose two reservations upwards to $12,000 USD. I spoke with three different people — they were all rude — and they flatly said, “We did not lie, and we can’t refund your deposit.” $1,000.00. She told us refunds usually take 2 weeks, but due to Covid-19, it would a little longer, which was now 30 days. Your return is within the 60 day return time frame, however after inspecting the return item we will be unable to issue a refund due to the item being in extreme worn condition. After you have received an item you have 30 days to return it to us. Hold Room Today For Only $49 PP We Offer A Convenient … They would not say who would pay for the quarantine if we were stuck there. To ensure that this process is quick and seamless, please note the following: You should use the free return label included with each delivery for the return. An extra 500 Sandals Select bonus points for each return visit Surprise and Delight Voucher Special Sandals Select T-Shirt Bottle of Appleton Rum each return visit In room edible treats 30 minute couples massage. Please allow 4-5 days for your return to arrive at our fulfillment center. Upon receipt and inspection of your return, Havaianas will issue a refund in the amount you paid for the item(s) returned, to the original form of payment.