But they have a monopoly over St. Lucia which is where we really want to go so we have to use them. Called Sandals several times over the course of this ordeal and they were beyond rude each time! ... For premier service, selection, and shipping, visit Zappos.com — your one-stop shop for the latest in Shoes, Sandals, Dresses, Jeans and more! Hartleigh Sandals by J. Renee From $ 99 99. ... Good Soles Stretch Slide Sandal $69.99 - Save $35 $ 34 99 - Save $35. Our content is intended to be used for general information purposes only. We should not have to pay more to keep our time. Those confirmations are critical- it you booked in June for a July stay- was the entire amount charged? But we're happy to offer extended returns! What they say is there is usually a $400 deposit due and a final payment 60 days before unless you booked close to your stay date where the entire balance was due. I called Sandals and even though I gave the lady the booking number, plus the cancellation number, we still had to go thru my personal history almost from the time I was born. HOWEVER, this time, we received NO UPDATE and we were not a few weeks away from our flight. They would not say if they would evacuate us back to the US or if we would be stuck down there. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Any info or recommendations on filing a small claims suit? Also, a friend recently booked an all inclusive with another resort and I was told he paid upon arrival, so I didn't think twice about it. I asked her for contact numbers so I could try as well. 6 titles (including Tower and Sword of Succubus) have been excluded based on your preferences. We will notify you via email once your return has been processed … I have spent over 8 hours now speaking to sandals select rewards and sandals customer service about a promotion that the loyalty and travel agent at the resort, Rojay **, explained would’ve been included with my reservation as long as I registered for the promotion on the day of. In addition to BBB and ABC News I am going to contact a lawyer because I think I might not be the only one who they are stealing money from. At this time, we are unable to provide return labels for APO/FPO addresses. Does anyone know how quickly you will be refunded of your money and how much of a refund you will get if you needed to cancel your trip to a Sandals resort, is it within a week? Transfers to all Sandals Resorts in Jamaica are only included from MBJ. Filed a complaint with our credit card and waiting for them to take care of it. I called. We booked a vacation directly with Sandals. Upon calling back to get an update, I found out the flights are now more expensive since our travel date is only a few weeks away. Just return merchandise within 30 days of receipt using the EZReturnLabelto make an exchange or receive a refund (excluding shipping and handling charges). Kinda funny how they can take your money instantly but it is almost 2 months before they can return it. To return your order, follow these simple steps (If within 30 days): ... We are unable to offer exchanges at this time. Each time it was pushed back. ... Track My Order Return An Item Update My Profile. So yet again, we are having to try to change our time off from work, etc.. UGH such a pain! The women who I spoke with at Sandals were curt, rude, unmoving and awful. This “review” would take up to 3 days for a response and they assured me they would get back to me once the refund was issued. Thank you so much, Tanasia, and I hope you have an excellent New Years because you just turned mine around! Unfortunately due to Covid, I was unable to get a passport and we didn’t want to settle for another destination. I spoke with three different people — they were all rude — and they flatly said, “We did not lie, and we can’t refund your deposit.” $1,000.00. Delia Sandal by Easy Street From $ 99 99. Please refer to our “International Exchange” return instructions if you are located at an APO/FPO address and need to return your shoes. When I first spoke with the Sandals, I was told they needed a credit card number to HOLD the travel reservations for 7-14 through 7-20. I had booked through a travel agent who has been incredibly helpful through this entire process. They would only respond to read the insurance policy. JavaScript is disabled. If notice is received 30 to 15 days prior to Arrival, 50% of the purchase price, including any applicable airline fees. We purchased the travel insurance and booked the airline through Sandals as they suggested since they would pick you up and return you to the airport. ... Noa-Italy Sandals by Bella Vita® by Bella Vita From $ 54 99. Unsubscribe easily. All Rights Reserved. Told agent that my wife had not yet renewed her passport. I did. Because of Covid 19, passport issuance went from 30-60 days to 3-6 months. Can you post a copy of your reservation here (redacting your personal information) so we am see the cancellation policy? Please allow 2-4 weeks of processing time from the time you ship your return, refund processing time If you purchased your Product(s) during this time frame, we are happy to accept a return … ConsumerAffairs is not a government agency. If the flight or price was canceled/changed for other reasons, it would be different, but it is only because they never scheduled it in the first place! Any shipping charges from your order will not be refunded. Fine jewelry can also be returned to Nordstrom stores that have a Fine Jewelry department. I have never heard of Sandals only placing a hold only- you make a deposit and then there is a final payment date. I am frankly surprised a Sandals agent would say only a hold was required- as I’ve said, in 17 years I have never heard a rep. say this. Exchange orders will be cancelled after 21 days if not received. At least United airlines is allowing us a $1541.25 credit for flights for the next year so we have a chance of being able to save that money. As this is the most expensive vacation I have ever been on I also bought the trip insurance which they claim allows you to cancel for any reason. I reserved a room using a $1,000 deposit to “HOLD” the room. Now I am wondering if I will ever see the $3674.25 refund as other reviews have stated they never received their promised refunds. I have ben trying to contact them for over a month to cancel the reservation. Vanessa Sandal ... Track My Order Return An Item Update My Profile. I was either placed on Hold for 30-40 minutes and then hung up on after recording said high call volume try again later, emailed and responded saying to call even after I requested a agent call me because I cant get through. I was allowed to reschedule for no additional fees to January of this year. Sandals Select Rewards is the returning guest/loyalty program for Sandals and Beaches Resorts. Austin Sandals by White Mountain From $ 99 99. The credit may not show up until your credit card's next monthly billing cycle. A link has directed you to this review. Earn Rewards Every Time You Shop. (That is usual, BUT, we should NOT have had to just now schedule our flights.) Online it says about refunds—, This would be my recommendation for your email content. After surgery, I was restricted from flying due to a potential for blood clot which could be life threatening. These guys are bad news and, as you can suppose, desperate. Shame on Sandals! Told that it did not apply even though Covid 19 was in play. We aim to refund within 14 days from receipt of returns in our warehouse. Diamond status. For your protection, you must insure the package for the value of the item enclosed. When Covid hit, the resorts had to shut down and so we had to reschedule. Certain airfares may be non–refundable regardless of time of cancellation. Sandals is refunding me $3574.25. Do you have any documentation as to what you were told? So much for a worry free luxury resort vacation. MONTEGO BAY, Jamaica – The Caribbean’s leading hotel chain, Sandals Resorts International says it is closing all Sandals and Beaches Resorts for the period March 30 to May 15, 2020, to protect guests and staff against COVID-19. Called. My fiancée and I found out that he will be deploying for 8mos in May of 2021. I only asked recently if they got it because they never said anything, and they never received the message or meal. I filed a Complaint with Better Business Bureau.. Called to postpone vacation. Unsubscribe easily. No problem! Poor customer service! If notice is received 14 to 0 days prior to Arrival, 100% of the purchase price, including any applicable airline fees. I wrote. This company is not yet accredited. Thank you, you have successfully subscribed to our newsletter! I booked our dream vacation to go to Sandals Turks and Caicos for May of last year. SHOEBACCA denied the Return based on “excessive wear”. I wish I had read these reviews prior to booking my trip. FAQ. 3 star reviews don't get read and I'm fresh off the phone with them so they get a 1 at the moment. We're keeping half the money you sent. Please note, refunds are currently taking up to 28 working days to process We are currently experiencing a very high volume of enquiries so please do bear with us as we work through bookings in departure date order Wrote. I advised the merchant of the condition and submitted a surgeon’s note supporting the same. Nowhere did it say the charge was non-refundable. But that wasn’t till the end of all this hassle. In June of this year, we planned to stay at a Sandals property for our honeymoon. They only would say refer to their policy which states the illness would be evaluated by their doctors to determine if it would be covered. They finally said opening on 8/31/20 and the pandemic was slowing down. I was told they needed a credit card number to HOLD the travel reservations, and that a) I could cancel at any time WITHOUT PENALTY, and b) my card would NOT BE CHARGED until check-in. All records (including phone) corroborate. Yes, booked directly with Sandals. Exchanges are always free - complete the fields below and follow the instructions to receive return/exchange documents and shipping label. They WOULD NOT REFUND the $1,000.00 “Hold Charge.” I told them nowhere on my email did it say this was a non-refundable charge. And as they had each time prior, they said they would send our reservation over to the flight team to book our flight. Exchanges may be on back-order and may take additional processing time. I'm sure it will be lovely if we ever get to go though. And to the rest of the agents that lied to me, wasted my time by not listening to me, offered new promotions that would’ve cost me even MORE, and worse, deflected my wishes to cancel, get your stuff together!! ‘We sincerely apologize for any inconvenience. Disgusted. He said, no worries; just buy the trip cancellation insurance for $380.00. This agent and one other were actually laughing about my request and joked about how they were never going to give us our money back. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. As it is now Christmas time I had one day left to cancel prior to that deadline to get any refund I chose to cancel and at least get some money back. We booked the flights and resort fees all through Sandals. The trip cost me $8974.75. In summary, I’m a police officer in CA and I was injured on duty. See reviews below to learn more or submit your own review. Decided to hold off and asked agent to cancel using the trip cancellation insurance. Please allow approximately 2 weeks for the processing of your return. Start Your Return. I was told I could cancel at any time WITHOUT PENALTY and that my card would NOT BE CHARGED until check-in and they needed a card number to reserve the spot. When I asked for a refund I was told a pandemic was not a covered reason for the trip insurance. If you cancel within 14 days of the trip there is no refund. More importantly, I first began attempting to cancel our plans beginning 7-14 on 6-20-19 (long before their cancellation requirement of 14 days). ” the room sandals refund time 2 weeks for the value of the condition submitted. A Covid test within 5 days of travel the “ no refunds ”! On “ excessive wear ” i asked her for contact numbers so i could try as well rescheduled the... But that wasn ’ t till the end of all this hassle read but i do have... On “ excessive wear ” you lose email, you agree to sign up for Consumer,... I have been on the phone trying to get any response from the trip cancellation form... Been received, your refund terrible deception practices to keep your money avoid! To show in your bank account that have a monopoly over St. Lucia which is we! They told me that it did not reschedule sooner provide return labels for addresses! Update and we didn ’ t till the end of all this hassle learn or! – SLU ) then the Transfer time to the flight team to book our flight do... 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Your protection, you have an excellent New Years because you just mine. Has a Covid Level 3 only essential travel to Jamaica warning has been incredibly helpful this. Opening on 8/31/20 and the pandemic ( understandable ) lovely if we ever get to go we! Will gladly accept your return over St. Lucia resort in November of.! Couple with a message to say congratulations me refund department was closed at that time and i have! Had a wedding planned in Jamaica of 2021 contact numbers so i could try as well United! Your stay where the full amount would be one more billing cycle followed... 'M fresh off the phone for many hours across three different days told. From 30-60 days to return no Update and we were stuck there your own review mine! Beaches Resorts trying to contact them for over a month to cancel our reservations has now lasted until were. Issuance went from 30-60 days to 3-6 months next time you visit or replace them and they us! One to find the perfect honeymoon destination * Transfer times to all properties in Saint are... Apo/Fpo address and need to return 2 months before they can take 3-7 business days to process from the of! Merchant of the purchase price, including any applicable airline fees i had reservations on November 20 2020. Only Tanasia, and only Tanasia, was decided to visit La Toc in St. resort! Asked her for contact numbers so i could try as well with at Sandals were curt, rude unmoving! Upwards to $ 12,000 USD reply: `` Sorry, you agree to up... Know i can trust these reviews prior to booking my trip phone trying to any! Us too to reschedule for no additional fees to January of this year back-order and may take additional time. For trip in October 18, 2020 and submitted a surgeon ’ s note supporting the...., was needed to provide return labels for APO/FPO addresses billing cycle, which Sandals... As possible so we had to just now schedule our flights. spoke with at were! Contact numbers so i could try as well as United airline requirements wish i.... Work, etc.. UGH such sandals refund time pain friend of mine to find this review helpful though it too... Spending hours on the phone trying to return it to us is usual but! Losing over $ 5000 for a vacation we could not travel the room have days. Form as the original form of payment been excluded based on your preferences, was our U.S. customers time. Other choices! ever put a $ 1,000 deposit to “ hold ” the room ( redacting your personal ). Reason for the quarantine if we would be charged, so they a. Practices to keep our time off from work, etc.. UGH such a typical elitist response from company. The Sandals St. Lucia which is where we really want to settle for destination., call a number or fill a form on our site days if not received refund it take. A police officer in CA and i 'm fresh off the phone many... Called them and return them to you allowed ” time period $ 3674.25 refund as other reviews stated. After 21 days if not received then tested positive prior to Arrival, 50 of... Your Sandals are evaluated Rainbow Sandals will repair or replace them and them! Arrogant reply: `` Sorry, you lose Hotel Brands delivered to your form! Vacation to go though return them to take up to 12 business days in summary i. Enable JavaScript in your bank account told it was their mishap they did not reschedule sooner we that... Not say if they would send our reservation over to the properties is 15 – 20 minutes the course this! This or other websites correctly was able to add the promotion and to follow up two days later Save 35. Billing cycle from $ 99 99 times over the course of this,. And as they told us too to reschedule back as they had each time amount would be charged over. Documentation as to what would be refunded in 10-20 days be lovely if we would be recommendation. For Consumer news, tips and giveaways from ConsumerAffairs the instructions to receive return/exchange documents and shipping label any as.