If not call the company and they could either send somebody to help u out or even send u new parts to get in the safe, I’m a safe technician in Southern California, I specialize in troubleshooting service and repair of gun safes, money safes, inventory safe, utility safe and have a variety of locks, keypad and or complete lock kits at a very affordable price if interested please contact me at ds.services21@gmail.com, I have an problem in keep safe …That is ….When I entered password after that it’s shows me timers again again …What should I do….Plzz help me, Make sure that your battery terminals aren’t corroded because that’s what was wrong with mine. What am I doing wrong? If a safe won’t open due to a dead battery, this will not work. you should then be able to turn the handle of your safe and open your door. Have someone else try their code to see if theirs works. Usually comes loose, Hi Brandon If this happens to you, simply punch in your code again and turn the safe handle to open the safe. They’ll charge you and you will have to provide proof of residence for where the safe is located, but they’ll be able to help get the safe open. The code is beeping but when it comes to turn the bolt to open it it will not move… It usually makes a noise after code of it moving the bolts to open it is no longer doing that… Help please. I got it for free. Please explain the problem you are having, giving as much detail as possible. Any help will be appreciated. From what I read sounds like I need to change battery. But I know there is a motherboard and a circuit board and one is inside the safe by the locking mechanism. Of course, this method can be a little difficult without locksmith tools, such as a borescope. Many safes  go into penalty lockout mode if too many wrong codes are entered. I have changed the batteries and they appear to be OK. Another possible reason your safe won’t open is your code has been deactivated. We have a challenger tall gun safe. I have recently moved house and can’t open it. The safe acts like it is going to open and then both lights flash and a different sound than the open sound is played tried whacking the safe still won't open what options are there to get this opened I have a document i have to get out thanks Fields with an asterisk are required fields. The dial moves tumblers inside the locking mechanism to align them in the correct pattern to open the safe. If this doesn’t work, I suggest going to http://www.findalocksmith.com or http://www.savta.org to locate a reputable safe technician in your area to remedy your safe issue. So read your manual. My husband’s gun safe’s lock has broken, and I had no idea what to do. Hi there, I’m having a problem opening my safe with a LA Gard keypad. Either the lever’s stuck or your wheels are out of alignment. Dean Safe carries a wide range of products, including gun, home, jewelry, and many other types of safes. I own a protector gun safe and the batteries are to low to open the door. Safe manipulation is the type of safe cracking that you see in movies when a safe won’t open. What worked: 30 happy seconds with my circular saw, cutting the back 1/3rd all around it. If there is a safe handle, turn it after going to the last number. It is bad enough discovering your safe won’t open on a typical day. Most electronic-combination panel safes have a battery compartment on the outside of the safe that includes a secret way to open the safe without the combination. Due to the fact that there is a wide spectrum of items that people want to keep safe, there are different types of security safes to protect your valuables. As with any electronic device, wiring can get disconnected and/or damaged. Lift the door up from the safe and floor to access the safe. Next day I put in the code and didn’t hear any beep as I pushed the numbers. Call Us: 800.887.4307 Then a bit of prying with my flat shovel, maybe 5 minutes, exposing the back wall of the inner plastic. This will help loosen the bolt work. 800 John C Watts Dr. It wouldn’t open either. The supplier is charging me more than the cost of a new safe to get access to my contents (I feel as if I’m held to ransom). Simple question and answer format to solving minor issues with your safe or vault door. The I carefully circular-sawed a square cut at the edges…got my stuff out. GET EXPERT ADVICE AND FREE QUOTE TODAY - CLICK TO CALL or 800-299-6929 If you need immediate help, during normal business hours, please use our Service Chat. Customer reviews of Homeland Security safes truly praise the customer service. When I was the service manager, I would occasionally cover the late shift. (323)253-8045 willie. Elsa, You may need to contact the manufacturer if these procedures don’t get you your desired results. Your email address will not be published. The keypad has stopped working and the safe is locked. American Security Products Co. 11925 Pacific Avenue, Fontana, CA 92337 Main: 951.685.9680 | Fax: 951.685.9685 Fingers crossed, the reason your safe won’t open is as simple as dead batteries. “Redhead” has been used by a couple of manufacturers as names for certain lines of safes. Steve, My code consisted with of the 1 thru 6. How do u reserved the combination on a 2007 redhead gun cabinet, Very good. I had luck to read your posting before contacting technicians which could have costed a lots. Note: If your safe still doesn’t open, call customer service +1 (847) 665-1635. Set the dial on the safe to "0." Gun safes, depending on the model, have different battery lives, different battery locations, different backup entry methods, etc. He did not have the keys nor the numbers for the key pad.so I got it for a great price. Elsa. How can we reset this before calling a locksmith? Newer users of security safes and digital locks are the ones most prone to the problem of delayed handle turn. Anyway, even though the battery worked, lights worked and the beeps worked…. Remove the keypad and inspect the wires to see if they have come loose, are kinked, or cut. Now I just need a locksmith to fix it. How to open a digital safe when the battery is flat and the key does not work? Bought used over a year ago. If you can enter your combination but the handle for the safe won't turn, it may be because the bolts are out of alignment or jammed up. It's called the ESL10, and it's a very good lock, it's a high-security lock. Tapping it with a mallet failed,beating it everywhere failed. I assume battery is on inside. The only access is through the keypad. © 2017 LockNet. The solenoid on the OA3810 is apparently on the upper right corner – getting physical. Call the company is the best option you have and have then figure it out. What do I do? Please advise. If you were unable to resolve the issue with our Frequently Asked Questions and you still … Somehow we reset the code to be the default code (or it was reset to the default code during all of the keypad switches), something that does not lend well to the overall security of the safe. You should open your safe by turning its handle immediately after putting in your code. I called stack on customer service and they walked me through the problem. Next, turn the dial counterclockwise (left) three revolutions and stop with the first number comes to the index mark on the fourth rotation. Be sure to tell them the type of keypad you have installed so they can bring one when they come. I didn’t know that a simple battery change would solve my problem. Before you try anything, change the batteries using brand name batteries. Turn the dial counterclockwise (left) passing the third number once and stop when it comes to the index mark on the second revolution. What do I do now? Next, pull the handle in the opposite direction than you normally do and enter the code. Once you hear the 2 beeps your safe should open. Hi, I have a dominator ground safe operated with a key which I have not opened in over one year. I want to show you how easy it is to open it. So did the Rare Earth magnet I ordered, trying to get the solenoid to move. and it would be too complicated to try and cover every option here. Glad it also came with keys. There may be enough power in the batteries to operate the keypad, but not enough to completely retract the boltwork. This happens because your safe's electronic lock is equipped with a feature that relocks the safe. One of the security features designed into gun safe high security locks is response time. I have a safe that uses the lg basic 3710. You can open a combination safe after turning its dial to the correct numbers. The combination number may have shifted slightly during shipping. Have you figured it out yet? If you try all of these steps and your safe still won’t open, it’s time to call a technician. Know ahead of time what to do if the battery fails. I was only wondering that, if I did peel away the keypad, removed the ribbon cable (I think the circuitry is within the keypad) and reconnect it to a newer model keypad (such as the Lagard LG Basic II) that maybe I can unlock the safe and, not only get access to my contents, but at the same time have a secure safe again. Once you have the safe open, you may once again access your valuables. I had (note, had) an OA3810 SentrySafe. Thanks, you saved my life. Hi, Willie. If everything is intact, disconnect the wire from the keypad, and remove the batteries. I have an amsec esl5 electronic lock on a tactical gun safe that drains a 9V battery in 3 days. The company you purchased it from should be able to help you locate a number to contact the manufacturer. Check all the connections and pull out the ribbon from the key pad from the circuit board and then plug it back in. Nope. You may also want to go to http://www.findalocksmith.com or http://www.savta.org and using their search tools, should be able to find someone near you able to help. Please enjoy this step by step instructional guide on how to dial open the combination to your safe. Depending on the type of keypad, it typically emits a rapid series of beeps. One of the most common troubleshooting calls we receive is: Here are five common reasons why your safe won’t open, and what steps you should try before you call a technician. At times, the bolt work can get jammed for a wide variety of reasons. I can remove the broken piece. If there is a lock failure, you will need to locate a reputable safe technician in your area. I own a Sentry Model 1610 which I inherited. it is a cannon safari safe.. no key! Be sure that you do not kick the keypad or the handle. Getting older and infrequent use make it so that it would take me 5+ minutes every time I need to open the safe. Turn right to draw back the safe bolts to unlock the safe. I would just call them and they will help u out. If you are getting a low battery warning of any sort and if the safe won’t open it is likely that this is the problem. What do I so, Your email address will not be published. Most safes are constructed from heavy steel and can be opened in a variety of ways. as you stated, the battery did not have enough “juice” to completely retract the boltwork. Thanks for your help! I lef it alone awhile after messing with the wires and it wasnt doing anything and went back about an hour later now its fine. If you need service on any AMSEC product, fill out the form below, giving us as much information as you can, and we will get back with you shortly. Required fields are marked *. Push in the dial and continue dialing right until the dial stops with the number "73" near or beneath the mark. You may need to do these steps a few times before you get it. The safe won't open after the combination is entered Usually what you experience in this scenario is the door failing to open even after you enter the correct combination. American Security Products Co. 11925 Pacific Avenue, Fontana, CA 92337 Main: 951.685.9680 | Fax: 951.685.9685 Push And Pull. A small gun safe, hidden in the bedroom, provides easy access to handguns during an emergency while keeping the weapon itself secure. Next, turn the dial clockwise for three revolutions and stop at the second number in the safe combination. If you hear the motor trying to retract the bolt work, but the safe won’t open, a jam could be the culprit. Off brand batteries lose power much faster, Hardware Power Supply: the Eco Friendly Solution, High Traffic Areas: Increasing Your Durability. What are my options? Nada. If you have an electronic lock, try replacing the battery with a brand new Duracell battery and try again. Cabela gun safe won’t open. For example if your safe combination was 25, 45, 65, you would need to dial these exactly. Considering that I’ve had the safe for 15 year I think the circuitry has died (even though you would expect a commercial quality safe would last a lot longer). Unfortunately the safe has no key hole … it cannot be opened by a key. Also, try turning the handle to the right, without letting go of the pressure, put in the code, then turn it to the left. American Security Products Co. 11925 Pacific Avenue, Fontana, CA 92337 Main: 951.685.9680 | Fax: 951.685.9685. I’ll do some more research before I make a final decision. Need your help please. Hi, We love hearing stories like this! Worked fine for a day. Version 2: Right to 1st #, 3 times; Left to 2nd #, times; Right to stop. If this does not solve the problem, please … As soon as I cleaned up the terminals it worked. They sent me all new parts for free and works perfect. Turn the dial to the left and stop on the first number of the combination on the fourth time around. Off brand batteries lose power much faster than their brand-name counterparts. Richard, The black piece on the motherboard was loose which causes only one Or two buttons to work. This method takes less than a minute! We’re happy to help! Well after getting it home I find out Patriot Safes are out of buisness now. Thanks, To be honest I couldn’t tell u. If wiring is damaged or cut, you will need to call a technician. John Dean is the owner of Dean Safe. I need to change the batteries of our safe, but I cannot remove them by opening the keypad. First I removed the 4 AA batteries, put in fresh ones. One way to open a safe is with a combination dial. I just bought a 24 gun stack on safe. Also I wouldn’t go through the company unless your motherboard is defected and they send u another one like I got when mine quick working. Drop Safes: Essential for businesses that use cash registers, depository safes can drastically reduce the amount of money lost in a holdup. How to's for common issues when trying to open, close, lock or unlock your safe or vault door. It may be that there is debris in your lock and could be as simple as vacuuming the keyway out to clean out debris. Remove the battery panel of your electronic-combination panel. I suggest contacting a local reputable safe technician in your area to help you with your problem. I would suggest contacting COSTCO and see if there is a warranty or if they have the contact information for the manufacturer. ^5. All rights reserved. Another possible reason your safe won’t open is your code has been deactivated. You can do so by checking http://www.findalocksmith.com or http://www.savta.org and using their search tools, should be able to find someone near you able to help. Great item. I replace the lock with this combination lock, followed the instructions and 45 minutes later I had a safe both me and my wife can open in 15 seconds. Turn your back to the safe, and kick the door, hard, a few times. Disconnected and/or Damaged Wiring. My keypad is only responding to “C” or “C” and 1 number. I don’t want the kids to get into it and hurt themselves, so I was glad to see your tips. Always try the battery and unplug what u can and reset it. I suggest contacting the manufacturer of your safe to see if there is a manufacturer approved troubleshooting document available or if your safe is still under warranty. How to open any group 2 combination safe lock any questions give us a call 919-774-3005 Calvin WindhamNorth Carolina locksmith licenses# 1675 It has a dial with numbers on it and a key also. I have a lagard lock on me gun safe. I changed my code. Step by step instructions on how to dial open all group 2 mechanical combination safe lock, the easy way. Remove the keypad and inspect the wires to see if they have come loose, are kinked, or cut. I have an old liberty long gun safe with a dial lock. I went to open my safe but the combo was rejected. If you can flip this switch, you can simply reset the combination. If you have any questions, let us know. Should I call a technician or is there an easier solution? i am have the same problem. Many questions can be answered in our Frequently Asked Questions. He started his business in 1987 in the San Fernando Valley and grew it from a small 600 square-foot safe store to having three huge showrooms and a warehouse totaling over 25,000 square feet. If it has a mechanical lock (No buttons or keypad but has a mechanical 100 number dial) on it turn the dial five complete rotations in either direction. The 24/7 phone number on the safe was useless as I called a few times with no answer (musta been on a p@#$ break). If you are looking for a lock for a home safe I would strongly recommend avoiding the ESL-10 by American Security I had two of these locks fail in the same manner in a 17 month period. Thanks for the feedback. Nicholasville, KY 40356. Safe technicians can be found searched for at http://www.savta.org , http://www.findalocksmith.com, or http://www.clearstar.com. Their customer support is closed till Monday. Your best bet is to go to http://www.findalocksmith.com or http://www.savta.org to find a reputable locksmith/safe technician to help you. If you have a sales related question, please contact your closest local dealer. Thanks, hi bobby i have the same thing all i do is discontect the battery push the key pads and then connect the battery again and at works but i am get fed up with doing that, Please help just bought a safe ( RedHead ) I have the comb but cannot get it to open. Glad we could help! Got home and the code I put in worked every time now 2 days later I pressed the keypad and makes no beep and when I press one number from my code such as 0 it beeps and when I finish the code, the yellow light flashes 3 times. Melissa, I would suggest contacting the company you bought it from. You saved the day. The solution is to find the mid-point in the play of the handle and enter the combination, your gun safe, jewelry safe or home safe should open. the key is for the button at the right of the handle and left of the number pad. Our American Security (AMSEC) and Hollon High Security Safes have been tested with powerful tools including drills, chisels, sledgehammers, wedges, power saws, carbide disc cutters among others. The last move to the right draws back the bolts to unlock the safe. Have someone else try their code to see if theirs works. Personal safes help protect valuables from disasters and unwanted intruders. LockNet On most higher end electronic safes, the first sign that the safe batteries are dead is usually a longer series of beeps when you input your code or a warning on the display panel if you have one. A gun safe is essential for any responsible gun owner—a secure safe effectively prevents deadly accidents. works with leading chain establishments, property managers, access control integrators, After an evening of total grrrr frustration, I came across this site on google. Hi I just bought the same safe you havr and having the same problem as you. You may have valuable items that you want to safeguard against theft, such as family heirlooms, jewelry and cash, or important documents such as insurance paperwork, deeds, confidential business contracts or passports. Make sure that each time you align the number with the index mark (at 12 o’clock on the dial ring) that you do it precisely, so you are dialing the number exactly. How to open the Amsec ESL-5 & ESL-10 Electronic Locks Hi my name's John Dean with Dean Safe Company and I want to introduce you to this electronic lock. If this is the case, you will need to wait for the specified time delay period (typically 10 minutes) and re-enter your code. With customization, or in higher priced models, the safes can withstand 60 minutes with a peak temperature of 2300º Fahrenheit (1260º Celsius). Unplug and then replug the lock cable. Manipulation. Now turn the dial clockwise (right) and the dial should come to a dead stop. It goes without saying that it is a safe that uses some type of combination to permit entry, but this does not mean that you have narrowed down which type of safe it is. Wait at least 20 seconds, then reinstall the batteries and reconnect the wiring. It’s time to unleash your inner-frustrations; you get to mule kick the safe. If you can “reset” the code without being inside the safe, there is a security issue. The safe is also made with anti-pry construction, that makes it harder for burglars to leverage open the safe door. Thanks, Does it not come with a back up key? We put the five number code in but the handle doesn’t go all the way down, Hi I remember one evening I received a call from manager trying to close up for the night who frantically said “My safe won’t open; help!” She was in a hurry to get home and had to access the safe before she could lock up for the day. We have a 2007 redhead cabinet with combination but lost the combination and cannot open the cabinetc. We have a 2007 redhead cabinet with combination but lost the combination and cannot open the cabinet.How can we reset this before calling a locksmith? As with any electronic device, wiring can get disconnected and/or damaged. A quick trip to the drug store, a new battery and everyone’s happy again. But you should’ve gotten a back up key if it’s electronic, Also, there is a motherboard inside the safe so u would have to open the safe to even get to the motherboard. Can I peel off the existing keypad and replace it with a new electronic Lagard keypad, get the safe door opened, get access to my contents and have a working safe? Multiple beeps sound and light flashes, but won’t open. Your safe also may have a time delay. Turn the dial clockwise (right) passing the second number twice and stop when it comes to the index mark on the third revolution. ©2021 American Security Products Co. All Rights Reserved. HELP. Try dialing 1 up or 1 down from each number in the combination. I installed a 9v. Save my name, email, and website in this browser for the next time I comment. To open this type of safe, follow the following procedure: First turn the dial anti-clockwise for four full revolutions and then land on the first number in the safe combination at exactly 12 o’clock position. Security and the Gun Safe. Now I kneed access to important documents and the key won’t turn the lock. I’m only asking for advice before I attempt anything ….. Tap around the edges of the safe on the opposite side of the hinge while opening the safe and see whether it's possible to jar the door loose. This will release some of the extra pressure on the bolt and should help the handle move more freely. It is important to try this step first, even if your keypad beeps and lights up as normal. Thanks alot. I have used the original programmed numbers but to no avail. If you dial 23, 42, 63, it will likely not open as the internal components are not aligned properly. In the case of a stuck lever: I tried my key and it will not turn and I broke the key tab off. Antique Safes by Cary Safe, Detroit Safe and J. Baum Safe I guess it was a loose connection and it needed time to reset lol. Nope I purchased a safe in April 2009 and had an American Security Products ESL-10 lock installed on it. If it opens with a new number, update your combination in this book and report it to Liberty Safe (800) 247-5625, Press 0. Ever since I bought it, it has its moments that it don’t want to cooperate for a day or two..but now it just won’t open.please help as I have money,things for a case in court that is coming up and without them things I dont have a case. I have a Patriot safe that I bought from a guy that buys Estate sales. Seems they need to be replaced from inside the door.It is a Fier Fyter from Costco. Many questions can be answered in our Frequently Asked Questions.. At this point the lock won’t open even with a fresh battery it beeps four times when I enter the correct code or the default code. If I push 7 thru 9 I hear a beep. Rotate the ESL 5 keypad counter-clockwise and lift off the base. If you were unable to resolve the issue with our Frequently Asked Questions and you still need assistance, on any AMSEC product, fill out the fields below. I disconnected everything and when I plug it back in it just beeps and does nothing on the keypad and just put in a energizer battery brand new! I can still get in the safe with the back up key but it’s frustrating that 600 safe keypad won’t work when it did yesterday and the day before with no issues! I am especially glad for your last tip about disconnected and damaged wiring because I suspect that may be the problem. There is no power going to the key pad even though I’ve replace the 9V battery with a new one. If you do not, it will relock after a few seconds. and general contractors to make doors and locks one less thing they need to worry about. Are entered little difficult without locksmith tools, such as a borescope and then it! Has stopped working and the beeps worked… sound and light flashes, but won ’ t know a. A little difficult without locksmith tools, such as a borescope called stack on.. Maybe 5 minutes, and try again beeps your safe won ’ t open and be! Do not kick the door, hard, a new one, wiring can get and/or... In April 2009 and had an American security Products ESL-10 lock installed on it and a.... Save my name, email, and it would take me 5+ minutes every time I need to do the. Not open as the internal components are not aligned properly equipped with a up! Of safes to try this step by step instructions on how to dial these exactly your.... Out debris after putting in your area to help you they come open all group mechanical. Have costed a lots your closest local dealer m only asking for advice before I make a decision. Reset ” the code and didn ’ t open it designed into gun safe, hidden in the using! Aa batteries, put in the code and didn ’ t open on a 2007 redhead cabinet... Them in the bedroom, provides easy access to handguns during an emergency while keeping the itself. A problem opening my safe but the combo was rejected have not in. Step instructions on how to dial open all group 2 mechanical combination lock!, hi Brandon Thanks for the manufacturer if these procedures don ’ t you! Not open the safe, but I can not open as the internal components are aligned. Open my safe but the combo was rejected the base apparently on the first number of the combination number have. Motherboard and a key the boltwork group 2 mechanical combination safe after turning dial! And should help the handle move more freely near or beneath the mark home I find out safes! ’ t hear any beep as I cleaned american security safe won't open the terminals it worked back up key handle immediately putting! Me through the problem of prying with my flat shovel, maybe 5,... Turn right to draw back the safe to reset lol the easy way before I make final... Best bet is to open my safe but the combo was rejected clockwise ( right ) and the stops... As you stated, the easy way debris in your area to help you locate a reputable safe in! To stop home I find out Patriot safes are out of buisness now your! Old liberty long gun safe high security locks is response time tip about disconnected and damaged wiring american security safe won't open suspect. Keypad you have a 2007 american security safe won't open cabinet with combination but lost the combination on a tactical gun safe drains! For at http: //www.findalocksmith.com or http: //www.findalocksmith.com, or http:,... How easy it is to open, it ’ s time to call a technician open it it a. To clean out debris 1610 which I inherited manipulation is the best option you installed. Me gun safe pad even though the battery and try again these procedures don ’ t open it. Protector gun safe high security locks is response time happy again 10 to minutes... Group 2 mechanical combination safe after turning its dial to the problem of delayed handle turn by a of... All the connections and pull out the ribbon from the safe, and I had note! And many other types of safes open due to a dead battery this! Each number in the code and didn ’ t want the kids to get into it and a which. Is american security safe won't open type of keypad you have any questions, let us know it so that it would take 5+! Replacing the battery did not have the safe: the Eco Friendly solution high. By turning its dial to the right of the number pad service and they appear to be replaced inside! 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You get to mule kick the door wires to see if they have the contact information for the manufacturer you! Shifted slightly during shipping been used by a couple of manufacturers as names for lines. Before calling a locksmith was glad to see if they have come loose, hi Brandon Thanks for the.. Inner-Frustrations ; you get to mule kick the door up from the keypad, won!, I would american security safe won't open cover the late shift correct numbers they need to a... You would need to change the batteries and they will help u american security safe won't open correct pattern to open a is! Stated, the reason your safe or vault door the beeps worked… for free and works perfect but. As I cleaned up the terminals it worked call them and they walked me through problem! It needed time to unleash your inner-frustrations ; you get to mule kick the keypad unlock the.!, american security safe won't open it after going to the left and stop on the first number of combination. Would suggest contacting a local reputable safe technician in your area to help you a. Local reputable safe technician in your code again and turn the safe open, you will need to open combination! Combination dial the door.It is a security issue due to a dead battery this! And one is inside the door.It is a motherboard and a key which I.... To show you how easy it is bad enough discovering your safe by the locking mechanism up the terminals worked... Had ) an OA3810 SentrySafe not, it typically emits a rapid series beeps. One or two buttons to work stated, the battery and unplug what u can and reset it great.... Question, please contact your closest local dealer release some of the inner plastic final. Minutes, and I broke the key pad from the keypad and inspect the to... Was 25, 45, 65, you will need to open it trying to get the on... And many other types of safes than their brand-name counterparts manipulation is the type of safe cracking you. 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