DO NOT GIVE THIS COMPANY ANY OF YOUR HARD EARNED MONEY! read more, Changed terms and condition as COVID was growing and now will not refund any money at all. SilverLeaf Service includes reserved seating in a custom built single level car with expansive windows curving into the ceiling, hot breakfast and lunch served at your seat, and complimentary alcoholic and non-alcoholic beverages during the day. As a couple of oldies from Ontario, we planned this as probably our last trip because of our age and deteriorating mobility. It was very hot and we appreciate there will be delays but to be on the train 16 hours and arrive at our hotel in Kamloops after 11.30pm was unacceptable. They said our credit would be equivalvent to 110% of what I paid. - See 6,968 traveler reviews, 4,364 candid photos, and great deals for Vancouver, Canada, at Tripadvisor. All the seats in this coach faced forward so no one had their backs to the direction of travel. Pros I have worked for Rocky Mountaineer for nearly 3 years and it has been a wonderful experience. Snow, desert, glaciers, mountains, plains...we saw it all from the dome car! They had not applied the correct credit amount of £558.27 which they promised. I have never written a review before but I was so cross about this experience I feel compelled to do so. In January 2020, my husband and I placed a deposit on a multi-day RM trip. Once again totally let down by their customer care. I thought the commentary was poor. The possibility of the transmission of germs was alarming.Even when the water supply was renewed the washrooms still smelt of urine. Recommended experiences in and around Vancouver, Points of Interest & Landmarks, Observation Decks & Towers. We purchased the Gold Leaf service which we highly recommend. 1 traveler ratings + professional review. We arrived in Vancouver around 5pm. There are two types of services available: SilverLeaf and GoldLeaf. The whole experience was breathtakingly beautiful, our seats had loads of legroom, you could comfortably stand up when you got tired of sitting. AAA Texas tried diligently to get our money returned. We didn't cancel at that point. Pros There is so much more to Rocky Mountaineer than the luxury tour service - they are locally minded (food served on the train is all sourced locally), they work with local tour companies to enhance their journeys, they assist with local fundraisers and charities. It must be a cloud! This was awful - pitch dark and questionable food. A company's reputation is a very valuable resource. A free day in Banff would have been preferred instead of a bus to a helicopter ride and ranch for a BBQ lunch. We inquired in April and were told that the new T&C stated a 100% penalty. We waited and waited and then phoned only to be told by the rep that he had no idea why the transaction was not credited to our account. DO NOT GIVE THIS COMPANY ANY OF YOUR HARD EARNED MONEY! Our world-renowned, luxury train travels by daylight across three rail routes. In January 2020, my husband and I placed a deposit on a multi-day RM trip. It was not informative enough about the countryside and often mistimed. Travel... HOW COULD THEY GET THIS WRONG, InterContinental (IHG) Hotels in Vancouver. It more than met expectations. In 1990, Canada's national rail operator VIA Rail sold off it's Rockies by daylight scenic train to a private company called Rocky Mountaineer Vacations, who renamed it The Rocky Mountaineer.The Rocky Mountaineer has developed into a world-class travel experience, now operating on 3 different routes through the spectacular scenery of the … We were not told the truth during the journey, for instance;o The Rocky Mountaineer had priority on the tracks – palpably not true as we saw all the freight trains passing us by o We were told the delays were for safety reasons but this is questionable given the passage of freight trains. This is the version of our website addressed to speakers of English in the United States. I was booked to travel in July and Rocky Mountaineer CANCELLED our journey. ; GoldLeaf Service – Reserved seating in the GoldLeaf elevated dome … The staff were so friendly and looked after our every need. Our only option was to dispute the charge with our credit card company, Chase. Rocky Mountaineer - TripAdvisor Review DO NOT GIVE THIS COMPANY ANY OF YOUR HARD EARNED MONEY! Is that a cloud? Rocky Mountaineer - TripAdvisor Review Levels of Service Rocky Mountaineer: SilverLeaf and GoldLeaf Service. Our seats were at the back of the coach which meant that we could look out of the rear windows and see the view behind. Rocky Mountaineer - TripAdvisor Review Everyone waiting at Banff station was so excited to see the train arriving - you would think that we had never seen a train before! As others have reported, this company will take your money, but not return it if it cancels your trip. Wine was served with lunch and indeed upstairs in the seating accommodation after lunch. I could not recommend this trip highly enough and would definitely go again. We booked the trip through AAA Texas and asked our travel agent to request a refund of our deposit from RM. Service was great and so was the food and drinks. We travelled in Gold Leaf paying over C$3k for this experience which I wish we hadn’t . I think it’s a cloud. Rocky Mountaineer - TripAdvisor Review DO NOT GIVE THIS COMPANY ANY OF YOUR HARD EARNED MONEY! We specialize in customer satisfaction and value: 1-800-913-9207 / 604-990-9299 or Email. I tried to obtain a refund but they would only give a credit. I would DEFINITELY recommend this trip to my family and friends. The staff in the coach took it in turns to give us a commentary about particular sections of the route and also called out if there was some wildlife to see.These are 2 long days. Travel insurance is worthless as well. Gold Leaf passengers get all their luggage delivered to their hotel room but if you are in Red Leaf you do not and therefore have to take an overnight bag with you on the train. Surely they should get this right when we were totally let down earlier this year. o A relief driver would arrive in 25 minutes (at Ashcroft) – actually we waited over 2 hours! As a Rocky Mountaineer Ambassador, I’ve done every route and written several Rocky Mountaineer reviews. The upgrade was around £450 each but for 2 days of luxury we recommend you do it!!! I took the Rocky Mountaineer train ride to Kamloops in Sept.09, it was disorganized, tremendously overpriced, poor hotels, Goldleaf car was huge disappointment, could only see the sky out of the dome. If you decide to go, take the Gold Leaf. So we sit here in our eighties with no service and no returned money WE DON'T RECOMMEND ROCKY MOUNTAINEER unless you want to donate your fare to them. Very Very disappointed. A wisp of mist slips by. However,we cannot recommend this trip highly enough. As... As... Changed terms and condition as COVID was growing and now will not refund any money at all. Chase would investigate. You check in for the train at your hotel and are given a badge to wear - red and gold if you are traveling Red Leaf or all gold if you are traveling Gold Leaf. As for us, we will eventually see the Canadian Rockies but I can guarantee that Rocky Mountaineer will never get another single cent from us. 57 reviews from Rocky Mountaineer employees about Rocky Mountaineer culture, salaries, benefits, work-life balance, management, job security, and more. A free inside look at company reviews and salaries posted anonymously by employees. Rocky Mountaineer has proven that their paying customers mean nothing to them. You can book direct with the Rocky Mountaineer people in Canada but the train only runs basically between May and the end of September. Rocky Mountaineer: Buyer Beware! Worst of all was the eventual state of the washrooms. Was this review helpful? beyond me. Rocky Mountaineer offers luxury train journeys connecting Vancouver, British Columbia, to the mountain towns of Banff, Lake Louise and Jasper in the Canadian Rockies. Not worth the money, much better to drive, choose your own hotels, and stop along the way to take photos at your own pace. I was disappointed that much of the trip was by bus and only two full days on the train starting in Banff to Vancouver. Be warned that the Rocky Mountaineer journey may be good for some but for us it was awful. more. Learn about Rocky Mountaineer culture, salaries, benefits, work-life balance, management, job security, and more. If you are considering booking this journey think twice. Well-presented, varied, and plentiful. Before we paid the final payment, RM cancelled the trip. Rocky Mountaineer is reputed to be the busiest of privately owned rail services on the North American continent. Short Journeys. we were provided with a very inadequate small plate of pasta substitute evening meal and deprived of our 3 course evening meal & show.o No planning to get relief drivers to the scene in anticipation quickly o No contingency for overused washrooms.3. Luxury Trains of the World: The Rocky Mountaineer › Customer reviews; Customer reviews. The company gave us a voucher for 2 years worth 110% and as we were fully paid, we rebooked. The real test of a company is when things get difficult. !We were travelling Gold Leaf and boarded the train in the last coach. The official website for planning your Rocky Mountaineer train journey. What Rocky Mountaineer did was unethical. Changed their Terms and Conditions in order to give ZERO cash refund - UNETHICAL, We booked and paid in full (in January 2020) for a tour on July 2nd. We did end up canceling because of the pandemic. The dome coaches are clear glass all round including the roof so you have a wonderful view both of the sky, the mountain peaks and the ground below. The menus were a delight and the food excellent. All the managers are very friendly and respectful. Lost the $1200 deposit but will not give them a dime ever.They claimed trip was suspended even when I sent them the screenshot of my itinerary with CANCELLED clearly on it. Treat them wrong and they will go elsewhere. Review tags are currently only available for English language reviews. Travel... Be warned that the Rocky Mountaineer journey may be good for some but for us it was awful. 80 Rocky Mountaineer reviews. 3.1 out of 5 stars. We booked nearly 12 months in advance. They understand your situation and position to help you. Get the 360 view of Rocky Mountaineer. Not worth the money, much better to drive, choose your own hotels, and stop along the way to take photos at your own pace. trip was scheduled June 2020. Rocky Mountaineer is excited to host our annual Career Fair on February 8 & 11. Finally, after much stomach acid, Chase sent a secure message stating that our account would be credited for the deposit & it actually was credited. Chase was very difficult to work with. Call us if you have questions about prices or want to put together your own itinerary. Reviews from Rocky Mountaineer employees about Rocky Mountaineer culture, salaries, benefits, work-life balance, management, job security, and more. Extend your rail journey with carefully curated Rocky Mountaineer packages. Downstairs there was a open air viewing platform which was also a great experience and excellent for taking photos. You could also go out of the coach at the rear onto a platform which was better for photographs than taking them through glass.The seats are lovely and comfortable with plenty of leg room. Rocky Mountaineer Review – Unsurpassable Luxury Travel We joined the First Passage to the West, which traverses the classic route from Vancouver to Banff through the Continental Divide and into the spectacular ranges of the Canadian Rockies. My Review: The Rocky Mountaineer. We did the 2 day Calgary to Vancouver Rocky Mountaineer train trip in September 2009. Extremely disappointed in Rocky Mountaineer they are stealing hard earnest cash from people who have booked with them in good faith. We opted to travel Gold Leaf and we have absolutely no regrets. They smelt of urine by late afternoon & then ceased to work at all. Beautiful views along either side of the train and they slow down to allow for people to take pictures. The beautiful Canadian Rockies will still be there, with or without the Rocky Mountaineer. The meals included were delicious. 11 were here. As there was an alleged safety issue we felt we could not complain about delays. A.E. Reviews from Rocky Mountaineer employees about working as a Cook at Rocky Mountaineer. The rainforest rushes by as I stand in the outdoor vestibule of the train. We saw a bear with 2 cubs, bald eagles, ospreys sitting on nests and Big Horn Sheep. I’ll get into the details further down this Rocky Mountaineer review, but both offer an unforgettable experience. This is the version of our website addressed to speakers of English in the United States. Vancouver Private Tours & Charters Inc. History Walks in Vancouver with James Johnstone, Surfing, Windsurfing & Kitesurfing in Vancouver, Observatories & Planetariums in Vancouver, Game & Entertainment Centers in Vancouver, Conference & Convention Centers in Vancouver, VanDusen Botanical Garden: Tickets & Tours‎, Granville Island Public Market: Tickets & Tours‎. During the journey1. Fresh fruit was also available all day in the seating area.The staff were first class.We did the Fraser River/Kicking Horse route and the overnight stop is in Kamloops. Definitely the best and most scenic option. In January 2020, my husband and I placed a deposit on a multi-day RM trip. 2. As it was, they kept my mom's entire cost (over $16k). The Rocky Mountaineer, known for its scenic-heavy routes through Western Canada, announced that its first U.S.-based route will launch in August 2021 and run between Denver, Colorado, and Moab, Utah. Rocky Mountaineer encourages employees to save for the future with annual RSP contributions and offers referral bonuses of up to $1,500 for employees who successfully refer a candidate; In addition to maternity and parental leave top-up, Rocky Mountaineer provides 10 fully paid "New Child Days" for any employee who becomes a new parent Treat them right and they will be loyal. We have a variety of roles that we are recruiting for and would love to meet individuals who are passionate, energetic, diverse, and fun! Looking at the back of our statement in the paragraph heading 'Your Rights If You Are Dissatisfied With Your Credit Card Purchases', we met the three required criteria. Here is a review of the two-day Vancouver to Banff ‘First Passage to the West’ train trip. Our insurance also doesn't want to get involved due to the time limit of the voucher. It was certainly not the experience of a lifetime. There are 4 different rail options available to choose from. Castle Mountain, courtesy Rocky Mountaineer. My main problem with the company is that they can arbitrarily change T&C to suit them. A.E. That is enough! Changed terms and condition as COVID was growing and now will not refund any money at all. After the pandemic was declared, we inquired about canceling on March 17th and were told it would. They were helpful and knowledgeable of the areas and history of the region we were visiting at the time. Experience a journey in spacious, glass-dome train coaches, and enjoy cuisine, attentive service, a social atmosphere and some of the best scenery Western Canada has to offer. The company is full of smart and committed people, with a strategic and thoughtful president. The dining car was as good as any first class restaurant and the food and wine amazing. The claim force majeure and yet are using the money they keep to promote themselves in ads and fancy travel highlights.. How Canada allows this is. We took this trip from Calgary to Vancouver and add-on to Whistler. We were booked for June 2020 and cancelled because of COVID. I received no satisfactory reply (other than a refund for the meal we didn’t get) and was basically told that under the terms of the contract Rocky Mountaineer could treat you anyway they chose and you had no recompense.Perhaps our expectations were too high but my impression of this rail journey was that it is over hyped & overpriced. Rocky Mountaineer, Vancouver: See 6,968 reviews, articles, and 4,364 photos of Rocky Mountaineer, ranked No.42 on Tripadvisor among 291 attractions in Vancouver. Also cancelled for Covid. Here you can learn more about how to experience the Canadian Rockies by rail. 3.1 out of 5. Rocky Mountaineer offers luxury rail routes connecting Vancouver and Calgary to … 6 global ratings. We were glad to get back on the train where we reported that we had been unhappy with the eating facilities the previous evening.The scenery on both days was as you would expect - dramatic and beautiful but we preferred the scenery on day 2 from Kamloops to Vancouver. See photos, videos, itineraries and more to know if Rocky Mountaineer is right for you. Absolutely loved taking the Rocky Mountaineer to get to Whistler. The staff on Rocky Mountaineer were exceptional. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Then we received secure messages stating that we were not due the credit. more, Recommended experiences in and around Vancouver, Points of Interest & Landmarks, Observation Decks & Towers. You get 2 meals per day - breakfast and lunch - both silver service. Our Kamloops accommodation was fine but it was motel style and the restaurant was next door. They came back with a quote only to show the deposit credit I paid!!! For both breakfast and … There were not the delays on the second day to Jasper however.4. Like many we were trapped between a rock and hard place when Covid hit. The train service has, so far, transported over 2 million passengers since its founding in 1990. 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